Nexcess Review

Nexcess is a web hosting provider that specializes in managed hosting solutions for businesses of all sizes. The company was founded in 2000 and has since grown to become one of the leading hosting providers in the industry. Nexcess’ hosting plans include a variety of options such as shared hosting, VPS hosting, and dedicated hosting, as well as a range of cloud solutions such as public cloud, private cloud, and hybrid cloud options. 

The company prides itself on providing fast and reliable hosting services with exceptional customer support, all while offering competitive pricing plans. Nexcess also offers a variety of additional features and tools, such as website builders, one-click installs for popular applications, and advanced security options. With its focus on providing high-quality managed hosting solutions, Nexcess has gained a reputation for being one of the most innovative and trustworthy hosting providers in the industry. In this review, we’ll take a closer look at Nexcess’ hosting plans, features, and performance, to help you decide if it’s the right hosting provider for your business needs.

Overview

Nexcess is a managed hosting company that provides web hosting, eCommerce hosting, and application hosting for businesses of all sizes. With over 20 years of experience, Nexcess has a reputation for offering fast and reliable hosting solutions, backed by exceptional customer support. 

The company offers a variety of hosting options, including shared, VPS, dedicated, and cloud hosting, as well as specialized hosting for popular content management systems like WordPress, Magento, and WooCommerce. Additionally, Nexcess offers a range of security and performance optimization features, such as SSL certificates, DDoS protection, and content delivery networks (CDNs).

Customer Support

Nexcess is a web hosting company that specializes in managed hosting solutions, including shared hosting, VPS hosting, and dedicated servers. Along with their hosting services, Nexcess offers a variety of customer support options to help their clients get the most out of their hosting experience.

One of the key customer support options from Nexcess is their 24/7/365 support team. This team of experienced technical experts is always available to assist with any hosting-related issues or questions that clients may have. They can provide support via live chat, phone or email, depending on the client’s preference.

Nexcess also provides a comprehensive knowledge base on their website. This knowledge base includes a wealth of information on hosting-related topics, including how to manage your hosting account, troubleshoot common issues, and configure your website. Clients can use the knowledge base to find answers to their questions or to learn more about the hosting services that Nexcess provides.

In addition to their live support and knowledge base, Nexcess provides a range of tools and resources to help clients manage their hosting services. For example, their custom-built control panel provides easy access to server settings, application management tools, and other important details about your hosting service. They also offer a variety of integrations with popular applications like WordPress, Magento, and WooCommerce.

Overall, Nexcess provides a comprehensive set of customer support options for their managed hosting clients. Whether you need help resolving technical issues or simply want to learn more about the hosting services they provide, the Nexcess support team and their online resources are always available to help.

Plans & Pricing

Nexcess is a web hosting provider that specializes in managed hosting services, including WordPress hosting, Magento hosting, and WooCommerce hosting. They offer a range of hosting plans to suit different needs and budgets, with a focus on performance, security, and reliability.

Nexcess offers several different hosting plans, each with their own set of features and pricing. Their hosting plans are designed to provide customers with the resources they need to run their websites and applications smoothly, without having to worry about the technical details.

Their WordPress hosting plans start at $15/month and offer a range of features, including automatic updates, staging sites, and free SSL certificates. Their higher-tier plans offer more resources, including more storage and traffic.

Their Magento hosting plans start at $49/month and offer a range of features, including optimized performance, scalable resources, and 24/7 support. Their higher-tier plans offer more resources, including more CPU and RAM.

Their WooCommerce hosting plans start at $19/month and offer a range of features, including automatic updates, pre-installed plugins, and free SSL certificates. Their higher-tier plans offer more resources, including more storage and traffic.

Below is a table of the various hosting plans and pricing available from Nexcess:

Nexcess also offers a range of additional services, including domain registration, website design, and website migration. They are known for their excellent customer support, with 24/7 support available via phone, live chat, and email. They also offer a 30-day money-back guarantee for their hosting plans, allowing customers to try their services risk-free.

Ratings

• Overall Score: 96/100
• Reliability: 94/100
• Usability: 94/100
• Customer Support: 94/100
• Features: 100/100

Nexcess Walkthrough

Nexcess, LiquidWeb’s sister company, is a web hosting business based in the United States that focuses on shared Managed WordPress hosting, WooCommerce hosting, Magento hosting, Cloud hosting, and Enterprise hosting.

All their products are offered on the Nexcess site, which is accessible from anywhere in the globe. Nexcess is the fastest growing hosting company in terms of users, with over 45,000 websites.

Nexcess, like many other hosting providers, has data centers in North America. It owns data centers in the United States Midwest, Southfield, MI, and the United States Midwest, Dearborn, MI. Aside from the United States, they have servers in Europe – UK and Netherlands, and the Asia Pacific – Sydney.

Nexcess offers a range of web hosting services, including shared hosting and virtual private servers and dedicated servers, server clusters, and equipment colocation.

In this Nexcess Review, we’ll evaluate its performance, reliability, and cost.

Is it truly worth it to host your website with this company? Continue reading to find out!

Getting Started With Nexcess

To get started, head to the Nexcess website.

Since Nexcess’ core product is managed WordPress, Magento, and WooCommerce hosting, it is the one that appears on their homepage.

Here is an overview of the hosting plans they offer:

Unmanaged Hosting – a dedicated server hosting

WordPress Hosting – a fully managed WordPress hosting plan

WooCommerce Hosting – a fully managed WooCommerce hosting plan

Magento Hosting – a fully managed Magento hosting plan

Cloud Hosting – make your website accessible using cloud resources

For this Nexcess review, we will explore their cheapest plan – Managed WordPress Hosting.

With the Spark plan, you get to host 1 WordPress website, have 15GB of storage, 2TB of bandwidth, a free staging environment, 30 days of backups, unlimited email accounts, and a 30-day money-back guarantee.

After you’ve browsed and decided on a hosting package, click Get Started.

This will bring you to your Nexcess portal.

Here, the first thing you can do is to set up your preferred billing cycle as well as your account.

On the left side, you can also view your cart, and if you have a coupon code, you can also type that in the provided box.

Once done, click Sign Up.

This is where you enter your billing address.

After you’re done with the Billing Address, you will enter the Payment Information. Here, you only have one option, and that would be paying using a credit card.

Afterward, you may review your purchase, and then you can place or submit your order.

Once your account is confirmed, you’re good to go!

Using and Managing Your Website on Nexcess

To access your Nexcess account, click the Sign In button on the upper left part of the homepage.

Here, simply enter the email and password you registered upon signing up.

After you’ve successfully logged in, you now have access to your account dashboard.

The portal’s primary page is titled “Home.” This page provides a brief overview of account-specific information.

Nexcess, as you can see, does not use cPanel, but all of the features you’ll need are accessible here. To administer your account, billing, and so on, the company has its own hosting control panel.

Nexcess Control Panel

If you select a managed WordPress hosting plan, you can only use the proprietary control panel, which has an easy-to-use design and allows you to manage many WordPress sites from a single location.

This is a simple dashboard that gives you access to all of the tools you need to operate your site. Here are a few examples of what you can do with the control panel:

• Configure free SSL certificates
• Monitor bandwidth use
• Enable the Nginx Accelerator to speed up content delivery and purge its cache
• Set up staging and development environment
• Manage your email accounts
• Turn on the free CDN services you get with your hosting plan
• Create manual backups
• Set up an FTP account for testing purposes

Overview

The Overview page would be the first page you have when you enter the portal. This page provides a brief overview of account-specific information.

Call-In Pin

When contacting the Support, Billing, or Sales teams for assistance, you’ll need the call-in PIN.

Support

This only applies to open support tickets on your account and excludes closed tickets.

Invoices

This indicates the balance owed on your account:

Green Dollar Amount – There is no balance owed, and all invoices have been paid. Your account is up to date.

Orange Dollar Amount – The amount is due shortly, but it is not past due. Your account is up to date.

Amount in Red – The amount in red is past due. The Total Amount Due displayed represents the sum of all open bills on your account, both paid and unpaid.

Credit

This is the number of unused credits on your account. When available, credits are issued on the due date of each invoice.

Default Payment

Payment methods accessible on your account include credit card, PayPal, check, and wire transfer, which are only available to approved consumers.

Choosing a payment option does not enable automatic payment on your account. Contact the billing department to confirm your automatic payment status.

Although PayPal subscriptions are not currently available, Nexcess accepts manual PayPal payments.

Addresses

This is the address that appears on your invoices. More information about your addresses can be found in the Address area of the Corner Drop-Down Menu.

Announcements

The latest system update can be seen here. To get a record of all system notifications on your account, click View All.

Plans

This menu item will bring you to your cloud hosting plans, which include managed WordPress, WooCommerce, and Magento services.

The number within the parentheses beside the name represents the number of implementations of that service on your account.

Shared Hosting

This tab will direct you to your non-cloud packages, such as shared or dedicated servers.

SSL

An SSL certificate protects confidential information on your website. If a tiny lock displays next to the site address in your browser, the site is secure. SSL certificates in this section were either acquired through the portal or imported from a third-party source. An SSL identifies a Nexcess service with an ID number in the Service column.

Support

This page displays all of the tickets associated with your account. To open a ticket, select this menu item and then click the green ‘+TICKET’ button towards the top right corner of the page.

Billing

Invoices

This page contains all account bills. If you leave the list unsorted, unpaid or overdue invoices appear at the top; however, you can sort invoices by Status or Due Date.

Credits

Every credit on your account has a Description, a Date when it was added, an Amount, and a Status. A credit is classified as either Applied or Unapplied.

Applied – The credit has been used in its entirety. There is no credit remaining.

Unapplied – The credit has not been applied or has been applied just partially. The quantity of available credit is shown in the Remaining column.

To view the bills paid with the credit, click the credit description.

Credit Cards

A credit card could be employed on more than one account.

On the due date of an invoice, only the chosen Primary credit card is automatically charged. Additional cards can be used for manual payments, but they will never be charged automatically.

After three declines, the system will stop attempting to auto-charge.

Payments

Payment information is organized chronologically by date. Each payment can be sorted according to the Invoice ID, Date, Type, or Reference Number.

Orders

All orders, completed or not, are listed on the Orders page. The following are explanations of order statuses:

Pending – Either the order invoice is paid or unpaid.

Allocated – Payment for the order invoice has been received, but the service has not yet been supplied.

Completed – A service for that order is present on the account.

Denied – An order was denied because it was not processed.

Affiliate

Links, Referrals, and Credits are displayed in the Affiliate section. Nexcess provides two affiliate links for you to use, but you are free to create your own.

Referrals and Credits contain only a limited amount of information.

DNS

DNS is an abbreviation for Domain Name System, and it functions as a sort of “phone book” for the Internet. DNS translates online addresses, or URLs, into a physical IP address that corresponds to the computer that hosts the site. Specific tools and services necessitate that users edit their DNS settings, and these same tools and services frequently necessitate that users change a particular type of DNS record.

Nexcess StoreBuilder

Nexcess, a managed WordPress and WooCommerce hosting provider, features a StoreBuilder for creating an online store or shopping site.

StoreBuilder is an artificial assistant that helps WooCommerce stores in getting up and running quicker than any other service in the industry. Instead of selecting a theme that looks the same as everyone else’s, StoreBuilder employs artificial intelligence to generate a unique homepage.

Nexcess’ e-commerce experts examined over a thousand stores built in the last ten years in ten different industries, including clothes, jewelry, home products, and electronics. They classified the most profitable stores based on product quantities, menu items, website pages, and homepage content.

Their ideas were turned into an intelligence engine that makes sound decisions regarding pages, menu items, what goes on the homepage, and the order in which pieces should appear. The engine gets a small amount of information from you and then generates a personalized web store equipped with content.

If purchased separately, StoreBuilder costs $19 per month. However, if you purchase Nexcess managed WooCommerce hosting, it is included for free. Most importantly, it is more compatible with WooCommerce hosting. This product will renew at the regular rate of $19 per month. Renewals do not have a price increase.

StoreBuilder, on the other hand, does not have a storage space or bandwidth limit. In the catalog, you may add an endless number of products. It is a stand-alone item. However, if you buy it on its own, you will not receive any email accounts. When used with a WooCommerce hosting plan, it provides several email accounts.

Nexcess StoreBuilder is an excellent substitute for Wix and Shopify. You receive 50,000+ plugins for tailoring every aspect of your website or store.

There is no limit to the number of products you may add to your catalog. To integrate and collect payments, hundreds of payment gateways are accessible. There is a self-help resource center, and specialists are available 24/7 via live chat or email support.

If you already have a WooCommerce store, they will migrate it as part of the package price. This means that website transfer is completely free.

Nexcess Installer Plugin

Nexcess Managed WordPress and Managed WooCommerce websites include a variety of plugin configurations. This includes Astra Pro, Beaver Builder, and several premium plugins for managed WordPress and WooCommerce plans.

The Nexcess Installer plugin simplifies the installation and management of plugins that are included in your Managed WordPress or Managed WooCommerce services.

Nexcess Customer Support

Nexcess ensures excellent service since it is backed by The Most Helpful Humans In Hosting. Within the first year, the support team undergoes over 300 hours of training, so you can trust that any agent you speak with knows what they’re doing.

Even better, they’re available 24 hours a day, 365 days a year, so you never have to wait for assistance. You can contact the Nexcess support team through Live Chat, Support Ticket, or Phone.

In our case, we opted for live chat support to get a quick response to our questions. Simply click the live chat widget in the lower right corner of the homepage to be connected to a customer service representative in a matter of seconds.

Here’s how it went:

The customer rep replied in a minute, which is good since we were expecting an instant reply.

Our chat with Meghan went well. She was very helpful and knowledgeable throughout the conversation, and that is what exactly we’re looking for whenever we test a hosting provider’s customer support.

Furthermore, if you require technical support but do not wish to speak with a person, Nexcess features a knowledge base that includes support articles, a blog, and documentation.

In their documentation, you may find solutions to the most typical concerns and difficulties, which is a plus in our opinion.

Buyer’s Guide For Nexcess

Plans and Pricing

Unmanaged Hosting plans start at $359.95/month.

The web hosting company generally addresses server hardware concerns with Unmanaged Hosting plans, such as server performance, uptime, security, and other hardware concerns.

The client hosting on the Unmanaged server is responsible for managing the server’s software and applications.

WordPress Hosting plans start at $9.50/month.

If you need to host one or more WordPress websites on a high-speed web hosting service with excellent security and performance features, Nexcess Managed WordPress Hosting is worth taking a look at.

It is not always easy to discover managed WordPress hosting providers that take care of just about everything. However, with Nexcess, you get it all — and some more. To begin, this means no overage charges, traffic limits, or metered page views because the company’s team does not believe in conforming to the norm. In other words, you can expand your WordPress site without fear of being cut off before reaching your full potential.

Typically, monthly plans start at $19 per month, and yearly plans start at $12.67 per month, but if you use the Nexcess’ coupon, you can get 50% off the first six months, bringing the price of this most basic Spark plan down to $9.5 per month.

WooCommerce Hosting plans start at $9.50/month.

Nexcess offers one of the top web hosting services with its Managed WooCommerce Hosting plans, which begin at $19 per month on monthly plans and $12.67 per month on annual plans.

Nexcess supervises the underlying infrastructure, manages WordPress, optimizes WooCommerce, and provides support for your online store in general.

They build technologies on top of their Nexcess Cloud infrastructure that automatically updates and secure your WordPress + WooCommerce store. There is nothing you would have to do. When you sign up with Managed WooCommerce hosting, they will ensure that your store remains open so that you can continue to take orders and grow your business.

Managed WooCommerce hosting includes features such as automated daily backups, plugin updates, visual testing for those upgrades, WordPress updates, auto-scaling, malware monitoring, automatic image optimization, and much more.

Magento Hosting plans start at $49.00/month.

Many hosts can provide PHP code and MySQL database hosting. What distinguishes Nexcess is the additional capabilities they provide, such as staging sites, dedicated IP addresses, auto-scaling PHP workers, and PCI-compliant hosting.

Magento Cloud employs virtualization to generate your Magento server “in the cloud,” albeit you can select which data center your virtual server is located in.

Cloud Hosting plans start at $49.00/month.

One of the primary reasons Nexcess can deliver such outstanding speed as compared to other web hosting companies is their sophisticated cloud-based hosting infrastructure.

Websites and other applications are typically hosted on a single physical on-premises server.

A web application or a website, on the other hand, is hosted on a system of interconnected virtual and physical cloud servers in Cloud Hosting rather than on a single server.

Hardware failures cannot cause downtime since websites or applications are stored on a network of interconnected servers.

Furthermore, cloud hosting is scalable, and cloud hosting resources may be quickly supplied on-demand or made redundant as needed.

As a result, most cloud hosting providers, like Nexcess, only charge consumers on an hourly or monthly basis for the resources that they utilize.

Nexcess offers cloud hosting alternatives for all of its web hosting services, which are charged on a monthly basis.

Server Speed and Uptime

No web hosting review would be complete without examining and analyzing the speed and performance of the web hosting services offered by the web hosting company under consideration. This Nexcess review will be no exception.

Nexcess is among the few web hosting companies that guarantee 100 percent uptime. Of course, it’s unrealistic to believe that this will indeed happen.

Nexcess maintains an outstanding and above-industry-standard uptime. According to WPKube, its network uptime in 2019 was 99.9992 percent.

When your site does actually go down, Nexcess gives a ten-fold reimbursement for the amount of downtime to all affected hosting customers. For example, if your website is unavailable for one hour, you will earn a ten-hour hosting credit to your account.

Nexcess delivers more than just guarantee fast loading speeds when it comes to loading times. Indeed, it includes sophisticated capabilities that enable your website to function at optimal rates and perform well.

Nexcess owns and maintains three core data centers privately, all of which have excellent speeds.

The average speed in the US-Central region was 402ms.

The average speed in the US-West region was 453ms.

Lastly, the average speed on EU-Central was 765ms.

We’d say that’s pretty fast!

Security and Backups

All Nexcess plans include premium plugins, such as iThemes security pro. So there’s no need to be concerned about WordPress site security. It miraculously resolves all website issues, weaknesses, and viruses.

With a single click, you can enable local brute force protection, two-factor authentication, and a rapid site scan. A free SSL certificate for encryption is also included by default.

PCI-Compliant

By following a specific set of criteria, PCI Compliance ensures that your eCommerce store or website can securely take card payments.

Nexcess offers PCI DSS Level 1 hosting services throughout the board.

This implies that Nexcess adheres to all of the PCI Security Criteria Council’s mandated security standards for its web hosting infrastructure.

As a result, if your site or online store is hosted on any Nexcess plan, your consumers can be confident that their payment information is safely kept and processed.

SSL Certificates

SSL Certificates are files that allow a secure connection to be established between a web server and a user browser.

Having SSL certificates on your web server allows sensitive documents such as payment information, personal identification numbers, and login passwords, among other things, to be safely communicated between the user client and the host server.

If your website is protected by an SSL certificate, it will be reachable via the secure HTTPS protocol, and a green padlock will be displayed in the browser.

When visitors access websites that are not secured with SSL, most modern browsers present negative warnings.

Users are also warned from providing personal information and financial information to websites that are not SSL-secured.

Fortunately, Let’s Encrypt SSL certificates are activated by default on all Nexcess hosting packages, including Nexcess Managed WordPress and Nexcess Managed WooCommerce.

iThemes Security Pro

All Nexcess Managed WordPress or Nexcess Managed WooCommerce package includes free access to the premium iThemes Security Pro plugin.

With the aid of this plugin, your site and enterprise can benefit from its superior security capabilities, some of which are listed below:

• WordPress Brute Force Protection
• Local brute force protection
• Network brute force protection
• XML-RPC brute force protection
• Database Backups
• Google reCAPTCHA Integration
• Two-Factor Authentication
• Scheduled Malware Scanning
• Security logging
• User action logging
• WordPress user security checking
• IP address blocking
• File Change Detection
• Reducing Comment Spam

Backups

Many hosts do not provide backups unless you pay for them. Others backup on a weekly or, in some cases, monthly basis. None of those methods are suitable if you are continually adding fresh content to your website.

Nexcess creates daily backups that are stored for 30 days. This is incredible. This ensures that you will never lose more than 24 hours’ worth of material or updates. That can be aggravating, but it’s nothing you can’t fix with a few lattes and maybe some persistently upbeat music playing in the background while you work.

We can’t express how wonderful it is to have daily backups provided. This is one of the most compelling reasons to choose Nexcess. Always make a backup of everything.

Features of Nexcess

• Free daily backups
• 100 percent uptime guarantee
• Free SSL Certificates
• Nexcess Edge CDN
• Free website transfers
• 14-day free trial
• Unlimited email accounts
• Premium freebies
• NGINX Caching
• Security features
• Automatic plugin and core updates
• Managed Hosting
• Cloud-based hosting

Pros

• Scalability
• 14-day free trial
• 24/7 customer support
• User-friendly dashboard
• One-click staging site
• 100 percent uptime guarantee
• Great performance
• PCI-compliant hosting

Cons

• No free domains
• No money-back guarantee
• Dedicated IP add-ons not available
• Expensive pricing

Final Thoughts

Nexcess is a high-quality web host that takes pleasure in being the complete package for individuals who require robust web hosting for their WordPress website.

In terms of features, it outperforms the competition as compared to other managed web servers. Nexcess is an excellent choice for anyone seeking a dependable web host, offering everything from free site migrations to CDN services, as well as 100 percent uptime and round-the-clock support.

There’s a lot to enjoy about it, and it makes establishing an online WordPress-based business easy if you already know what you’re doing and don’t mind the performance issues of shared hosting.

We hope this Nexcess review has been helpful in your search for a web hosting provider!